OUR RESPONSE TO COVID-19
Our enhanced hygiene practices
We would like you to know that we are doing everything possible to ensure your stay is safe.
We look forward to welcoming you and can assure you that, at Kathisma Bay Villas your health and wellbeing has always been a priority and with the impact of Covid 19 being felt across the globe, we’re in overdrive on the sanitising and cleaning fronts.
We are following protocols as proposed by the Greek Government and taking even further measures which include our staff having their health and temperature checked before they begin each shift, increased frequency of cleaning and disinfecting of all areas across the entire property and implementing even stricter hand hygiene policies for our team members.
Our commitment to you is to ensure that every possible safety measure is in place so your stay with us sees you benefit from all that a luxury holiday Kathisma Bay Villa-style can deliver.
We are closely monitoring the daily guidance being issued by the Greek Government as well as the World Health Organisation and will continue to educate our teams accordingly in matters which include:
Hand hygiene: Proper and frequent handwashing to help combat the spread of viruses. We all know cleanliness starts with this one simple act and is of vital importance for the health of our employees and that of our guests.
Indoor areas: We use cleaning and disinfecting protocols to clean each Villa after guests depart and before the next guest arrives, with special attention paid to high-touch items and surfaces. We are also being extra sensitive to guests who do not want housekeeping service during their stay.
Outdoor spaces: We have increased the frequency of cleaning and disinfecting of outdoor spaces, especially outdoor furniture and sun-lounging area.
Swimming pool: There is no evidence that COVID-19 can spread to people through the water used in pools. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools should remove or inactivate the virus that causes COVID-19. We have always ensured that our pools are properly maintained in order to protect our clients and we will continue to do so.
Should you have any questions or need clarification on any point please don’t hesitate to contact us.
We are deeply appreciative of your on-going support of our beautiful property and look forward to welcoming you.
OUR RESPONSE TO COVID-19
Our updated Terms & Conditions
IMPORTANT COVID19 UPDATE 02/06/2020:
[ NOTE: Please look at the Greek Department of Tourism website for the latest travel updates and any entry requirements. We reserve the right to update these terms and conditions the moment any future travel restrictions for Greece are announced ].
- For all new bookings made after June 1st 2020 for stays between June 1st 2020 until October 31st 2020:
Should your stay be affected by government imposed travel restrictions as a result of COVID19, we are offering flexibility in our terms and conditions to allow a credit to postpone your stay. This credit will be valid for use until 31st October 2022.
- For those guests wishing to continue with their travel plans despite travel restrictions imposed by COVID19:
We ask that all guests carefully consider the government advice and legislation current at the time of their stay. It is the responsibility of the guests to ensure they are adhering to current legislation during their stay. Note failure to comply with government issued advice may be punishable by law resulting in large fines or imprisonment. Kathisma Bay Villas will not be held liable for any penalties incurred due to guests breach of COVID19 restrictions.
- For bookings made prior to June 1st 2020, those wishing to cancel their travel plans due to travel restrictions imposed by COVID19:
We are offering flexibility in our current cancellation policy to provide a credit for a future booking if clients cancel 6 weeks before their scheduled check-in date. This credit may be used for bookings anytime between now and 1st September 2022.
Guests cancelling within 6 weeks prior to their scheduled check-in date will be subject to our standard terms and conditions.
- For those wishing to cancel their stay entirely:
Guests will be subject to our standard terms and conditions.
- Cancellations or further date changes on COVID19 rescheduled bookings:
Should your rescheduled dates/booking be affected by COVID19 travel restrictions, further change of COVID19 rescheduled bookings will be allowed on a case by case basis. Future credits are at the full discretion of the owners, under consideration of government advice and travel restrictions in place at the time of future bookings. Any cancellations on the COVID19 rescheduled bookings that are not affected by government restrictions will be subject to the cancellation policy in place at the time of their original booking. ie. if guests were postponing their new dates within 8 weeks of their original booking, the new dates cannot be cancelled and will be subject to a 100% cancellation fee of the booking total.
COVID19 CREDIT NOTES:
For all change of date and postponed stays, bookings are subject to the rates at time of new bookings (ie. if guests are moving dates from a low season to a high season, guests will be required to pay the difference at the time of moving their booking to secure new dates. However, if guests are moving their dates from a high season to a low season, any unused credit may be used towards extending the number of nights.
We are closely monitoring the situation and reviewing this policy as the weeks continue. We will make necessary changes as new government directives arise.
Thank you for your continued patience and understanding.